Guest FAQs

• How do I book a StayEasy property?

  Search for your preferred destination and dates.
  Browse listings, check amenities, reviews, and cancellation policies.
  Click Book Now, complete payment, and receive instant confirmation.

• Can I chat with a host before booking?

  Yes, but with restrictions. For your safety, personal contact details (phone, email, links, social media) cannot be shared until the booking is confirmed. Violating this may lead to account suspension.

• What cancellation policies are available?

  Hosts can choose from Flexible, Moderate, or Strict cancellation policies. The chosen policy is clearly displayed on each listing. Please review it before booking.

• How do I get a refund if I cancel?

  Refund eligibility depends on the host’s cancellation policy. If approved, the refund will reflect in your StayEasy Wallet Ledger and can either be used for future bookings or withdrawn to your bank account.

• What if the property is not as described or unsafe?

  If the accommodation is materially different from its description, or poses a genuine safety/health/legal concern, report it to StayEasy within 24 hours of check-in with photos or evidence. Our Guest Refund Policy may apply.

• How long do refunds take?

  Refunds are processed into your StayEasy Wallet Ledger within a few working days after approval. Bank withdrawals usually take 2–5 business days.

• What if I don’t show up for my booking?

  Hosts and guests can chat on StayEasy. No-shows are treated as cancellations, and the cancellation policy chosen by the host will apply.

• Are taxes included in my booking price?

  Yes. GST is applied based on tariff:
  Less than ₹7,500/night → 5% GST
  ₹7,500/night or above → 18% GST

• Can I use coupons or referral codes?

  Yes! During checkout, you can apply discount coupons or referral codes (if available).

• How do I contact support?

  You can reach us via noreply@thestayeasy.com, in-app support chat, or WhatsApp helpline. Urgent issues should always be reported via the in-app chat for faster resolution.

Host FAQs

• How do I list my property on StayEasy?

  1.Sign up as a host.
  2.Add property details, photos, amenities, and set your tariff.
  3.Accept the Terms & Conditions for Hosts.
  4.Submit your listing for approval.

• Can I decide my own cancellation policy?

  Yes. You can choose between Flexible, Moderate, or Strict policies. The chosen policy applies to all bookings.

• How is GST handled for hosts?

  1.If you are GST registered, GST collected from guests will be reflected in your wallet and transferred to you.
  2.If you are not GST registered, StayEasy will handle GST compliance.

• When will I receive my payout?

  Payouts reflect in your StayEasy Wallet Ledger after guest check-in (not at booking confirmation).
  1.Settlements are processed weekly (Monday–Sunday cycle).
  2.You will receive your payout by Tuesday of the following week, or earlier if you request a withdrawal.

• How do payouts work?

  Your wallet reflects your earnings virtually. To withdraw, simply click Request Withdrawal with the exact amount. StayEasy then transfers it to your bank account.

• What happens in case of a guest refund?

  Refunds are first deducted from the host’s wallet balance (if applicable). Guests receive the refund into their wallet ledger, which they can use or withdraw.

• Can I share my phone number or email with guests before booking?

  No. Sharing personal contact details before booking confirmation is prohibited. Violating this may lead to suspension of your account and forfeiture of wallet balance.

• What kind of properties can I list?

  You can list:
  1.Homestays
  2.Guesthouses
  3.Vacation StayEasys
  4.Apartments for short-term stays
  StayEasy does not allow listings that violate local laws or community safety guidelines.

• What fees does StayEasy charge hosts?

  StayEasy charges a small service fee on confirmed bookings. The exact fee will be visible in your host dashboard before publishing your listing.

• How does StayEasy handle disputes?

  If a dispute arises, both guest and host can raise it through the platform. StayEasy will mediate, and our decision will be final and binding.